Are our products safe to use on my precious kicks?
Of course! Our cleaning solutions, protectants, and tools are made with your shoes in mind. Our cleaning solutions and protectants do not contain any harsh chemicals or abrasives and are environmentally-conscious. Our tools are also made with gentle materials that are gentle on sneaker materials and tough on dirt and stains.
Where can I use X Sneaker Cleaner?
X Sneaker Cleaner is safe to use on all materials including leather, nylon, canvas, vinyl, rubber, and cloth.
Please note: when cleaning premium leather; suede; nubuck; nylon; cotton mesh; and other delicate materials, we recommend that you spot-test the solution on a discrete area of your sneakers before cleaning the whole shoes.
How do I clean suede and/or nubuck?
You'll want to gently rub the stain with the X Suede & Nubuck Eraser. This tool quickly removes most dirt, dust, and stains. For more persistent stains, use a bit more pressure to rub out the stubborn stain.
Please note: due to suede’s textured nature, open pores, and various grades, it can be somewhat unpredictable. We recommend that you test on an inconspicuous area first. We do not recommend cleaning dyed suede, as dyed suede is likely to bleed from any contact with water. Individual results may vary, use at your own risk.
Do X cleaning and protectant solutions contain any harmful dyes?
No, our solutions do not contain any dyes whatsoever.
Will X cleaning products cause “yellowing” to occur on my sneakers?
Never! X cleaning products will actually remove yellowing from your prized sneakers.
What is X Sneaker Cleaner made of?
This product is made from natural soaps derived from coconut and jojoba oils.
How does X Sneaker Cleaner work?
Stubborn soiling such as oil, grease, dirt, grass stains etc. are easily removed by the emulsification process. The natural oil that comprises our cleaners also provide a conditioning property after every cleaning.
How often should I use X Sneaker Cleaner?
For shoes that you wear more than twice a week, we recommend using our cleaning solution every 2-3 weeks. This prevents dirt, debris, and other gunk from building up on your shoes, which makes it more difficult to remove later. For shoes that you wear less frequently, clean as needed.
What type of payments do you accept?
We accept major credit cards Visa, MasterCard, American Express, Discover, and PayPal as payment.
Is xsneakercare.com a secure site?
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection thanks to PayPal.com.
When will I receive my order?
If you place your order before 12 pm PT between Monday through Friday, your order is shipped the same day. For orders placed after 12 pm PT between Monday through Friday and orders placed on the weekend, your order will be shipped the next business day. Once shipped, you’ll automatically receive a confirmation email including your tracking information. For domestic orders, delivery times usually take 1-3 business days depending on your location.
I never received my order, what should I do?
In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.
If I provided the incorrect shipping address and my package was returned, can you reship my order?
Yes, once we receive the returned shipment, we will gladly reship your order; however you will be liable for shipping and handling charges.
We ship from California. All orders delivered to a CA address will be charged 7.75% sales tax.
Did we miss something? Please feel free to contact us at email@example.com with any further questions, comments and/or suggestions. Thanks!
X SNEAKER CARE DOES NOT ACCEPT ANY RESPONSIBILITY AND WILL NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR PROPERTY WHILE USING THE X SNEAKER CARE PRODUCTS. INDIVIDUAL RESULTS MAY VARY, USE AT YOUR OWN RISK.